Getting support for Weblate

Weblate is copylefted libre software with community support. Hosting subscribers receive priority support at no extra charge. Prepaid help packages are available for everyone, including self-hosting users. Find info about current support offerings at https://weblate.org/support.

Integrating support

Purchased support packages can optionally be integrated into your Weblate subscription management interface, from where you will find a link to it. Basic instance details about your installation are also reported back to Weblate this way.

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Info sent to the Weblate

  • Your Weblate instance URL

  • Its site title

  • The version you are running

  • Tallies of projects, components, languages, source strings, and users

  • The public SSH key of your instance

Additionally, if you turn on Discover Weblate:

  • List of public projects (name, URL, and website).

Hint

Check what Discover shows publicly in the Discover Weblate description.

No other data is submitted.

Integration services

Hint

Purchased support packages are already activated upon purchase and can be used without integrating them.

Contacting customer care

Hint

If you do not have a support package yet, please refer to the Reporting issues in Weblate section for available community resources.

Subscribers can reach Weblate Care directly through the following channels:

A subscription ensures timely and reliable help with setup, maintenance, and troubleshooting.

Note

Sending encrypted content

If you want to send an encrypted content, please use the public key for care@weblate.org with ID 0961 62CE 141D 7FE4 B15D A9FA 73D9 298A CB26 03F0.

This public key is available on the most commonly used key servers, using WKD or directly from weblate.org.

Discover Weblate

Added in version 4.5.2.

Discover is an opt-in service making it easier for translators to find other Weblate instances and communities. Users can browse registered sites and find projects to contribute to on https://weblate.org/discover/.

Getting listed

Note

Make sure you are OK with publishing your instance name, URL, tally of projects, components, and users, together with names of public projects and components for use on Discover.

List your server directly from the management panel if you have an active support subscription (Integrating support):

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All steps for listing a server without a support contract:

  1. Register yourself at https://weblate.org/user/

  2. Register your Weblate site at https://weblate.org/subscription/discovery/

  3. Confirm you want your Weblate listed by clicking Enable discovery from its management page :

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Listing customization

You are encouraged to provide an image (570 x 260 pixels) and description of your Weblate site at https://weblate.org/user/. This improves your instance’s visibility in the list.